Policies and Terms of Limited Warranty

NOTE:

BY MAKING A PURCHASE FROM LAVALLE GUITARS, ORIGINAL PURCHASER ACCEPTS THE CONDITIONS STATED IN THIS LIMITED WARRANTY.

DISCLAIMER:

LAVALLE GUITARS IS NOT RESPONSIBLE FOR ANY EMERGING TAXES WITHIN YOUR STATE AND CANNOT PROVIDE ANY INFORMATION, REGARDING YOUR STATE TAXES. PURCHASER WILL BE RESPONSIBLE FOR PAYMENT OF LOCAL TAXES.

Limitations of Obligations

THE OBLIGATIONS OF LAVALLE GUITARS OR ITS REPRESENTATIVE HEREUNDER ARE LIMITED TO REPAIR OR REPLACEMENT OF PARTS, OR INSTRUMENT ITSELF, IN CASE LAVALLE GUITARS DIRECTLY RESPONSIBLE FOR DEFECTIVE NATURE OF ORIGINAL PURCHASER'S INSTRUMENT, UNDER THIS LIMITED WARRANTY. IN NO EVENT SHALL LAVALLE GUITARS BE LIABLE FOR ANY INDIRECT, INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO TIME, WAGES, LOST PROFITS, OF ANY NATURE OR KIND, OR FOR DAMAGES TO OR LOSS OF PROPERTY OR POSSESSIONS, MORAL AND PSYCHOLOGICAL DAMAGES.

LaValle Guitars reserves the right to refine or improve its instruments, making mechanical and electrical refinements, without incurring any responsibility to modify or exchange any products purchased prior to such modifications. The Limited Warranty set forth herein constitutes the entire warranty and representation of LaValle Guitars with regard to the LaValle Guitars products identified in the preceding paragraph. This Limited Warranty shall be controlling over any conflicting terms and conditions of any purchase orders, contracts, or invoices that may be executed in connection with the purchase of any LaValle Guitars musical instrument or related products.

Claim Procedure

In the event of a malfunction of your LaValle Guitars instrument, you should contact LaValle Guitars headquarters directly.

• Original purchaser has a right to claim the exchange for the instrument within seven (7) days after its arrival to the original purchaser. In case of return for warranty repair, the original purchaser must ship the instrument in the original condition with original packaging, freight, and insurance prepaid, to the LaValle Guitars headquarters or closest authorized service point;
• The Owner must ship the instrument in the original condition with original packaging, freight, and insurance prepaid, to the LaValle Guitars headquarters, in case of exchange, while providing written and photographic description of the defect nature;
• The Owner must ship the instrument in the original condition with original packaging, freight, and insurance prepaid, to the official representative, in case of Warranty service, while providing written and photographic description of the defect nature;
• Evidence confirming the original acquisition by original purchaser (such as a copy of the sales invoice or receipt);
• The name, address, and phone number of the original purchaser, to whom the instrument is to be returned, in case of repair.

NO INSTRUMENT MAY BE SUBJECTED TO CLAIM WITHOUT SUCH PRIOR RETURN AUTHORIZATION.

If the identified defect is not covered by or is excluded from this Limited Warranty, or non-warranty work is required/recommended by LaValle Guitars, a quotation will be issued and must be approved by original purchaser before any non-warranty work is applied. Original purchaser should consider quotations obtained for non-warranty work immediately.

Shipping

We DO NOT ship internationally, LaValle Guitars is handling the shipping costs for the purchaser. Most orders will be shipped two (2) to three (3) months. We are working hard to fulfill every purchase as quickly as possible, while practicing recommended safety guidelines regarding current pandemic situation and overall instrument shipping safety.

All Sales are Final

All sales are final, and no item may be refunded.  However, if you are not fully satisfied, LaValle Guitars will either replace or repair the guitar at their discretion.

Price Changes

All prices are subject to change without notice.  While LaValle Guitars will do its best to keep its prices consistent over time, and try not to raise costs (even when parts we use have price increases) there may be a time we must adjust our prices to eventually off set the difference.

Exchange and Returns

LaValle Guitars warrants solely to the original purchaser of this LaValle Guitars musical instrument that the instrument purchased is free from defects in materials and parts, it is reliable and functional under normal use.

Each guitar is Made-to-Order. Because each guitar body is hand carved and painted, no two instruments, and no two of the same models, are exactly alike. EACH is its own piece of art, separate from the others. These are not mass-produced, and do require a 2-3 month wait time once ordered.  Because each guitar is made-to-order, we cannot offer exchanges or returns.

However, some exceptions apply:

• ♪ You may cancel a custom order the next calendar day with no charges or fees.
• ♫ Cancellation within 3 calendar days will incur a 15% cancellation fee.
• ♪ ♬ After 3 calendar days your order is in processing, and will incur a 50% cancellation fee.

• NOTE:
• ♮ ♭ ALL ORDERS ARE PROCESSED THE FOURTH CALENDAR DAY FROM DATE ORDER PLACED.
• ♮ ♯ YOU HAVE THREE CALENDAR DAYS TO CONSIDER YOUR ORDER.